Privacy Policy

OmniFlow Digital (“we,” “us,” or “our”) is a marketing automation and Smartsheet consulting agency based in the United States. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of information:

• Personal Identifiers: Name, email address, phone number, and business name provided through our contact forms or opt-in forms.
• Usage Data: Pages visited, time on site, browser type, IP address, and referring URLs collected automatically via cookies and analytics tools.
• Communications Data: Messages, inquiries, and preferences you share with us.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and deliver requested services
• To send transactional SMS messages such as appointment confirmations, reminders, and account notifications
• To send promotional or marketing SMS messages if you have explicitly opted in
• To improve our website and service offerings
• To comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

You may control cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality. We use tools such as Google Analytics and may use Meta Pixel or similar platforms for advertising purposes.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Access controls limiting who can view your data
• Secure cloud infrastructure hosted by reputable providers
• Regular review of data handling practices

While we take reasonable steps to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information.

5. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to applicable laws.
• Opt-Out of SMS: Reply STOP to any text message to unsubscribe at any time.
• Opt-Out of Email Marketing: Use the unsubscribe link in any marketing email.
• Data Portability: Request your data in a portable format where applicable.

To exercise any of these rights, contact us at [email protected].

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Third-Party Services

We may use third-party service providers to help deliver our services (e.g., SMS platforms, email marketing tools, analytics providers). These providers are bound by confidentiality obligations and are only permitted to use your data to perform services on our behalf.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

• OmniFlow Digital
• Email: [email protected]
• Website: omniflowdigital.ai